Cliff Hazell – How visualisation helps navigate our complex environment

In knowledge work, many things are typically invisible or opaque, ranging from our process, the actual work items, to our models for making sense of these.

These are therefore open to assumption and misunderstanding, stemming partly from a variety of different perspectives.

At Spotify, we aim to build shared views and models to reduce unnecessary ambiguity and improve our understanding, allowing us to more effectively navigate in a Complex environment.

I’ll share some examples of how Spotify is using Visual techniques in creating clarity, to learn and respond faster.


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